Privacy Policy
This policy explains what personal information Pacific Range Countertop collects through this website, why we collect it, who we share it with, and the choices you have. We have kept it in plain language — if anything here is unclear, call or email us and we will explain it.
Last updated
Who we are
Pacific Range Countertop Ltd., trading as Pacific Range Countertop, operates this website and is the organization responsible for the personal information described in this policy.
Our studio is at 1705 Welch St, North Vancouver, BC V7P 3H2, Canada. You can reach us by email at contact@pacificrangecountertop.com or by phone at (236) 885-6461.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). Where you live somewhere with stronger rights, we honour those too — see "Your rights and choices" below.
Your consent
Under Canadian privacy law, consent is the backbone of what we may do with your information. When you submit the quote form on this site, you are consenting to us using the details you give us to reply to you, prepare a quote, and follow up about your project.
For anything beyond that — for example analytics cookies — consent is implied by your continued use of the site, and you can withdraw it at any time by blocking cookies in your browser or by contacting us.
You can withdraw your consent at any time by emailing us. Withdrawing consent does not affect anything we did before you withdrew it, and it may mean we can no longer quote on or carry out your project.
Information we collect
We collect only what we need to answer your enquiry and to keep the website working well. We do not buy personal information from data brokers, and we do not sell yours.
- Information you give us — when you submit the quote form: your name, email address, phone number, the project details you describe (such as project type and approximate size), and anything else you choose to include in your message.
- Information collected automatically — when you browse the site: your IP address (truncated by our analytics provider), browser and device type, approximate region, the pages you view, the site or search that referred you, and the time and length of your visit.
- Cookies and similar technologies — small files stored by your browser. See the cookies section below.
Why we use it, and our legal basis
We use the information above to respond to your enquiry and prepare a quote, to schedule templating and installation if you go ahead, to provide and improve the website, to keep it secure and detect abuse, and to comply with our legal, tax, and record-keeping obligations.
Under PIPEDA and BC PIPA we rely on your consent — express when you submit the form, implied when you browse — and, where the law allows, on purposes a reasonable person would consider appropriate in the circumstances, such as securing our own website.
Where a law that requires a named legal basis applies to you (for example the UK or EU GDPR, if you contact us from there), we rely on: your consent for non-essential cookies and any marketing message; our legitimate interest in running and securing our website and in replying to enquiries; the steps necessary to enter into a contract when you ask us for a quote; and our legal obligations for record-keeping.
We do not make decisions about you by automated means alone, and we do not profile you for automated decision-making.
Where your information is processed
Some of our service providers store and process information on servers outside Canada, including in the United States. While your information is in another country it may be accessible to the courts, law enforcement, and national security authorities of that country under its laws.
We disclose this because Canadian privacy law requires it. Where information leaves a region with transfer restrictions (such as Canada, the UK, or the EEA), we rely on our providers' approved safeguards — typically the European Commission's Standard Contractual Clauses or an adequacy decision — and we take reasonable steps to confirm the information receives comparable protection.
How long we keep it
We keep quote and enquiry details for 24 months from our last contact with you, unless you ask us to delete it sooner. Where we go on to do work for you, we keep the project file for seven years after the work is complete, so we can honour warranty questions and meet Canadian tax and record-keeping requirements.
Analytics data is kept in aggregate form according to our analytics provider's retention setting. When a retention period ends, we delete the information or irreversibly anonymize it.
Your rights and choices
Under PIPEDA and BC PIPA you can ask us for access to the personal information we hold about you, ask us to correct it if it is wrong or incomplete, ask us how it has been used and who it has been disclosed to, and withdraw your consent to our using it. You can also ask us to stop contacting you at any time.
Depending on where you live you may have additional rights — for example to erasure, data portability, to object to processing, to appeal a refused request, or to be free from discrimination for exercising a privacy right. We honour all of these regardless of where you live.
To exercise any right, email contact@pacificrangecountertop.com or write to us at the address above. We will respond within 30 days, as PIPEDA requires, and sooner where your local law sets a shorter deadline. We may need to verify your identity before acting, and we will only ask for what is necessary to do that.
If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca), or — for a matter under BC PIPA — to the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca). If you live elsewhere, you can complain to your local privacy regulator.
Children
This website is intended for adults arranging work on a home or a commercial space, and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us their information, contact us and we will delete it.
How we protect it
The site is served over an encrypted HTTPS connection, and we limit access to enquiry details to the people who need them to reply to you or do the work. Our service providers are chosen for their security practices and are bound to protect the information they process for us.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your information in a way that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada, as PIPEDA requires.
Links to other sites
Our site links to other websites — for example our Instagram and Facebook pages and our Google Business Profile — and embeds content such as Google Maps. We are not responsible for their privacy practices, and this policy does not apply to them. Read their own policies before giving them your information.
Changes to this policy
We update this policy when our practices change. The date at the top of this page shows when it was last revised. If a change materially affects how we use your information, we will make that clear on this page.
Contact us
Questions, access requests, or complaints about privacy: email contact@pacificrangecountertop.com, call (236) 885-6461, or write to Pacific Range Countertop Ltd., 1705 Welch St, North Vancouver, BC V7P 3H2, Canada.